HELP WITHOUT THE RUNAROUND.REAL ANSWERS. NO BEIGE.THE POND HAS YOUR BACK.HELP WITHOUT THE RUNAROUND.

Help desk / no hold music

SWAMP
SUPPORT.

Orders, returns, sizing, care, and checkout—answered without making you dig through the reeds. Start below or send us the whole story.

The short version, clearly labeled

ANSWERS.
NOT OBSTACLES.

Open what you need. Leave the rest folded up.

01

Orders & shipping

WHEN WILL MY ORDER SHIP?
Processing and delivery estimates are shown during checkout and in your order confirmation. Tracking arrives by email as soon as the carrier has your package. Some goods may be fulfilled separately, so a single order can arrive in more than one shipment.
WHERE DO I FIND TRACKING?
Check the shipping-confirmation email sent to the address used at checkout. If you cannot find it, check spam first, then email us with your name and order number. We will help track down the trail.
MY ORDER IS LATE, MISSING, OR MARKED DELIVERED. NOW WHAT?
Start with the carrier's tracking page and check around the delivery location. If it still has not surfaced, contact us with your order number and the tracking link so we can look at the next best step.
DO YOU SHIP OUTSIDE THE UNITED STATES?
Enter your address at checkout to see the destinations and shipping options currently available for the items in your cart. International orders may be subject to local taxes, duties, or customs fees.
02

Returns & order problems

WHAT IS THE RETURN WINDOW?
Rebel Frog has a 30-day return policy. Eligibility and instructions are explained in the full refund policy. Contact us before mailing anything back so we can point you in the right direction.
CAN I EXCHANGE A SIZE?
Email us as soon as possible with your order number, the item, and the size you need. We will confirm the available option before you send anything back.
WHAT IF MY ITEM ARRIVES DAMAGED OR WRONG?
Send your order number, a short description, and clear photos of the item and packaging to hello@rebelfrog.com. Please do not throw away the packaging until we respond.
CAN I CHANGE OR CANCEL AN ORDER?
Contact us immediately. We will try to help, but orders can move into production or fulfillment quickly, so changes and cancellations are not guaranteed once processing begins.
03

Products & care

HOW DO I CHOOSE A SHIRT SIZE?
Use the size information on the product page and compare it with a shirt you already like. When in doubt, measure the garment flat instead of relying only on the size printed on its tag.
HOW BIG ARE THE BUTTONS AND STICKERS?
The exact dimensions belong on every product listing because the catalog includes more than one size. Check the product details before ordering; if a measurement is missing, tell us and we will confirm it.
HOW SHOULD I CARE FOR APPAREL?
Follow the care label on the garment. For most printed pieces, washing inside out in cold water and using low heat is the gentlest choice. Do not iron directly over printed or embroidered artwork.
WILL THE COLOR LOOK EXACTLY LIKE MY SCREEN?
We aim for accurate photos, but screens, fabric, inks, and small-batch production can all create slight color differences. Those variations are normal and do not change the design.
04

Checkout & contact

IS CHECKOUT SECURE?
Yes. You can browse and build your cart inside RebelFrog.com, then payment is completed through Shopify's secure checkout. Rebel Frog does not receive your full card number.
WHERE DO I ENTER A DISCOUNT CODE?
Enter valid discount codes in the order-summary area during Shopify checkout. Codes may have product, date, or combination limits shown with the offer.
I NEED A HUMAN. WHO DO I CONTACT?
Email hello@rebelfrog.com. For order help, include the order number and the email used at checkout. For artist submissions, use artists@rebelfrog.com.
HOW QUICKLY WILL YOU ANSWER?
Rebel Frog is a small operation, not a beige call center. We answer as quickly as we can and prioritize active order problems. Sending one complete message with the relevant details helps us move faster.

Need the official fine print?

POLICIES,
PLAINLY LINKED.

Shipping policy Refund policy Privacy policy Terms of service

Still stuck?

TELL US WHAT
WENT SIDEWAYS.

Send one complete message with your order number, checkout email, what happened, and photos when useful. We will take it from there.

Email Swamp Support