REBEL FROG / KNOWLEDGE BASE
REAL QUESTIONS.
STRAIGHT ANSWERS.
The useful stuff, all in one place. Get the details on your order, find your fit, and know what comes next.
THE SHORT VERSION
FIND YOUR ANSWER.
Can adults wear the Small Midnight Bandana?
The Small Midnight Bandana is intended for small pets and will not fit an adult. For adult wear, choose Medium or Large and check the product measurements.
Can I cancel an order or change the shipping address?
Email hello@rebelfrog.com as soon as possible with your order number and the change you need. Changes and cancellations cannot be guaranteed once processing or fulfillment has started.
Can the chat agent approve my return or issue a refund?
The chat agent can explain the published return policy and help you find the next step, but a chat answer is not return approval or confirmation that a refund has been processed. Contact hello@rebelfrog.com for the team to review your specific request.
Can you guarantee delivery by a particular date?
Delivery estimates are not guarantees and can be affected by carriers, weather, holidays, customs, or address problems. Check the estimates shown at checkout and in your order confirmation before ordering for a deadline.
Do you ship internationally?
Enter your delivery address at checkout to see the destinations and shipping options currently available for the items in your cart. International orders may be subject to local taxes, duties, or customs fees.
How can I check my order status securely?
Use the order-status or tracking link in your order-confirmation or shipping email, or sign in to your Rebel Frog customer account to view your orders. Shopify Inbox also offers Track my order using the order number and checkout email; never send passwords, verification codes, or full payment details in chat.
How do exchanges work?
Contact hello@rebelfrog.com first with your order number, item, and the size or replacement you want so we can confirm the available options. The standard route is to return the original item and, once that return is accepted, place a separate order for the new item.
How do I choose the right apparel size?
Check the size chart and fit notes for the exact product, and compare the measurements with a garment you already like. Fit varies by style: the Soft Heart. Loud Mouth. hoodie recommends one size up, while the 2026 Halloween Ultra-Premium Hoodie is described as a relaxed fit, so do not assume every hoodie fits the same way.
How do I contact a person at Rebel Frog?
Email hello@rebelfrog.com or contact us on WhatsApp at 940-284-3577. Requests are accepted 24/7; replies are handled on business days, with a target of two business days.
How do I request a return?
Email hello@rebelfrog.com within 30 days after receiving your item, before sending anything back, with your order number, checkout email, item, and reason for return. Eligible items must be unworn or unused, with tags when applicable, in their original packaging, and accompanied by a receipt or proof of purchase.
How much is standard U.S. shipping?
Eligible U.S. orders in our general shipping profile receive free standard shipping at $75 after discounts and before taxes; below that threshold, general-profile standard shipping is $6.50. Printful and other separately fulfilled products may have separate charges, so check the shipping total and delivery options at checkout.
What are your stickers made from?
All Rebel Frog stickers are made from Bomb Proof Vinyl.
What if tracking says delivered but I cannot find my package?
Check the carrier's tracking page and the delivery location first. If the package is still missing, email hello@rebelfrog.com with your order number and tracking link so the team can review it with you.
What is Rebel Frog all about?
Rebel Frog is counterculture art and apparel with a humane heart: independent expression, equal dignity, and support for artists and community. Stay Froggy. Stay Free.
What should I do if my item arrives damaged, defective, or incorrect?
Contact hello@rebelfrog.com promptly with your order number, checkout email, a short description, and clear photos of the item and packaging. Keep the packaging until we respond so we can evaluate the issue and explain the next steps.
When will an approved refund arrive?
After we receive and inspect your return, we will tell you whether the refund is approved; approved refunds are issued to the original payment method within 10 business days, and your bank or card provider may need additional time to post them. If more than 15 business days have passed since approval, contact hello@rebelfrog.com.
Where should I send an approved return?
Contact hello@rebelfrog.com for approval and instructions before mailing a return. The return address is Rebel Frog, 6105 St James Pl, Denton, TX 76210, United States; items sent without first requesting a return are not accepted.
Which items are excluded from ordinary returns?
Ordinary returns exclude custom or personalized products, perishable goods, personal-care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards, unless required by law. Contact hello@rebelfrog.com if you are unsure about your item; mandatory consumer rights still apply.
Who pays return shipping?
Customers pay return shipping for non-defective merchandise. Rebel Frog covers return shipping for defective merchandise; contact hello@rebelfrog.com before sending anything back.
Why did only part of my order arrive?
Some products are fulfilled separately, so one order can arrive in more than one shipment. Check your shipping emails for separate tracking links, and email hello@rebelfrog.com with your order number if you still need help.
Customer-facing FAQs from our Shopify Knowledge Base. Answers refresh every six hours. Full store terms are available in our policies.
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For help with a specific order, contact Swamp Support. Our store policies have the complete shipping, return, and refund terms.
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